My repairs

We’ve been carrying out a full repairs service, except in some limited circumstances where it’s unsafe for tradespeople to work in a customer’s home.

To read the latest on repairs and our other services, please go to here for you in difficult times.

As with every other year, we’ll continue to offer a 24/7 responsive repairs service over the Christmas and New Year period.

If you need a repair, please call us on 0800 479 7979. We’re here 24 hours a day, seven days a week.

We will continue to carry out gas checks as normal.

How to report repairs

How do you report a repair?

My rights

How quickly will my repair be carried out? Find out.