Register for My GHA

Getting started is easy. It only takes a few minutes to register.

All you'll need is your 10-digit registration code and your rent reference number. If you don't have these handy:

  • ask your housing officer, pop into your local office or give us a call on 0800 479 7979.
  • You’ll find your rent reference number on your rent card (example shown below). If you don’t have your card, speak to your housing officer or give us a call.
  • Picture of rent card

With a My GHA account you'll get:

  • to check your rent and lock-up balances
  • to view recent payments and charges
  • to make payments to rent and lock-up accounts securely

  • to request a repair for your home, choosing an appointment that suits you
  • to change your repair appointment if your circumstances change
  • and keep tabs on a range of other services, including welfare advice and reporting environmental issues.

There are two easy steps to create a My GHA account:

Step 1 - Your details:

  • enter your email address and create a password
  • you’ll receive an email from us with an activation link
  • click on this link within 24 hours, to activate your login details.

    Step 2 - Registration code:

    • Login with your email address and password
    • put in your 10-digit registration code and your rent reference number
    • click on Go to My Account.

    Create a My GHA account today


    Before you start check our handy guides

    Can I register for a My GHA account without an email address?

    To create a My GHA account you'll need an email address.

    Don't have an email address? Websites such as Google, Yahoo or MSN offer email services.

    Why have I not received my activation link?

    You'll receive your activation link within one hour of completing Step 1. If you haven't received it, try the following:

    • look in your spam or junk email folders. Sometimes emails can hide in there. Be sure to add us to your contacts
    • sometimes email addresses are mis-typed. Try to register again and we'll let you know if we already have your email address 
    • do you still not have an email? Give us a call on 0800 479 7979. We can help.

    What do I do if I haven't activated my login details within 24 hours?

    If you haven't activated your login details within 24 hours, you can request a new one by clicking 'Need to activate your account?'. Tell us your email address and we'll send you a link to activate your account.

    If you have activated your account, you'll receive a forgotten password link.

    What do I do if I have forgotten or want to change my password?

    If you've forgotten your password, you can reset it by clicking ‘Forgotten your password?'. Tell us your email address and we'll send you a link to reset your password.

    If you've not activated your account, you'll receive an activate your account link.

    What to do if I'm still having trouble registering

    • Before you start, make sure you have read through the useful guides on this page and you have everything you need to get started handy
    • Follow the three easy steps to create My GHA account
    • Check the frequently asked questions above to see if they help you
    • If you're needing some extra help, get in touch we can help. Call us on 0800 479 7979.