As part of our Month of Engagement throughout November, we'll be highlighting the many different ways tenants can have a say in GHA - and how tenants' views help shape our services.
There are lots of ways to get involved – no matter your age, background or where you live.
Getting involved with GHA is also a great way to meet new people, learn new skills and have fun.
Do you want to get involved? You can join in a conversation with us on Facebook and Twitter – or you can become part of our panels, forums or committees. Or you could apply to become a tenant Board Member.
We hold community events – including litter picks and pop-up roadshows – throughout the year where you can come along and talk to us. We also carry out consultations and tenant conferences in our head office which let you have a say in some of the big issues for tenants.
Our Tenants’ Satisfaction Survey, which is carried out each year, asks tenants their views on what we are doing right – and how we can get better.
To find out more about getting involved with GHA – and our parent company Wheatley Group – and join our panels, forums or committees, please email our Community Governance Team at firstname.lastname@example.org
Find out more about our panels, forums and committees below.
The panel looks closely at how GHA and other parts of Wheatley Group performs.
It's made up of customers from across the Group who scrutinise reports and meet with senior staff to review performance.
The panel produces a statement each year, making recommendations which are considered by the GHA Board. This informs GHA's annual Report to Tenants.
Our Panel meets approximately every two months in the evenings at our city centre headquarters in Glasgow. For further information, contact Linda Hunter on 0141 274 6612 or email email@example.com
Customer Inspectors work across GHA's parent company, Wheatley Group. They review services from the point of view of a customer. This includes visiting sites and interviewing customers.
They focus on key areas which are important to tenants, including repairs, customer service and complaints. The Inspectors make recommendations which we use to help improve services.
Registered Tenant Organisations (RTOs)
Tenant groups who meet our conditions can become a Registered Tenant Organisation (RTO). RTOs can get direct grant funding and apply for 'top-up grants' to help them with one-off costs. They represent the interests of customers in local areas.
RTO Committees meet six times per year and are always looking for new members.
They also carry out a range of activities including organising events to improve their neighbourhoods. Find more information at RTO Public Register or contact Isabella Gallacher on 0141 274 6673 or email firstname.lastname@example.org
Local Housing Committees
We have 15 Local Housing Committees across the city. Committees signed a Local Housing Committee Charter on 11 November 2015. Committees work closely with our area housing managers to identify local priorities for tenants, look at our performance at a local level and help inform our Locality Plans and Area Plans.
Chairs and Vice-Chairs come together regularly to discuss shared interests and city-wide priorities.
Polish Forum and African Housing Forums
Forums give customers from minority communities a voice to shape our services. Their views help us create forward plans for each forum.
Priorities for the forum include housing services, employability and access to support services for customers.
Forums meet approximately four times a year in Glasgow city centre and interpreters and a free crèche are usually provided where required. For an informal chat about the forums, please contact:
Views of our younger tenants help influence our services.
Welfare Reforms Tenant Advisory Group
This group plays an important role in working with us to develop activities that help to lessen the impact of welfare reforms on our customers.
Areas of particular interest include fuel poverty, debt and the provision of information and advice. The group meets approximately four times a year.
If you have been affected by welfare reforms, or if you have a particular interest and would like to join the group, or would like further information, please contact Linda Hunter on 0141 274 6612 or at email@example.com
High Rise Living Forum
This newly-formed group brings together customers living in our high-rise properties.
It aims to identify what is important to customers and how we can work together to shape services.