There are lots of ways to get involved – no matter your age, background or where you live.
We have community events – including pop-up roadshows – throughout the year where you can come along and talk to us.
We carry out consultations and host conferences where you can tell us about the big issues.
There's the opportunity to join in a conversation with us on Facebook and Twitter.
We also want tenants to become part of our panels, forums and committees – or become a tenant Board Member.
And there's our annual Tenants’ Satisfaction Survey which asks tenants what we are doing right – and how we can get better.
The choice is yours.
Find out more about our panels, forums and committees below.
Interested in joining our Board?
We’re looking for people with skills and experience in one or more of the following areas to join our Board:
- Accounting and finance
- Community empowerment
- Housing management
- Regeneration and property development
- Risk management
- Social housing
Board member posts are voluntary but expenses will be paid. The time commitment is approximately two days a month.
The panel looks closely at how GHA and other parts of Wheatley Group performs.
It's made up of customers from across the Group who scrutinise reports and meet with senior staff to review performances.
Over the past year the panel was involved in the design of the new MyHousing allocations system and reviewed the repairs service from the point of view of a customer.
The panel produces a statement each year. This helps inform GHA's annual Report to Tenants.
Our Panel meets approximately every two months in the evenings at our city centre headquarters in Glasgow.
We'd love to have more members. Let us know if you are interested in getting involved. The next meeting is 27 November.
Customer Inspectors work across GHA's parent company, Wheatley Group. They review services from the point of view of a customer. This includes visiting sites and interviewing customers.
They focus on key areas which are important to tenants, including repairs, customer service and complaints. The Inspectors make recommendations which we use to help improve services.
Registered Tenant Organisations (RTOs)
Tenant groups who meet our conditions can become a Registered Tenant Organisation (RTO). RTOs can get direct grant funding and apply for 'top-up grants' to help them with one-off costs. They represent the interests of customers in local areas.
RTO Committees meet six times per year and are always looking for new members.
They also carry out a range of activities including organising events to improve their neighbourhoods. Find more information at RTO Public Register or contact Isabella Gallacher on 0141 274 6673 or email email@example.com
Local Housing Committees
We have 14 Local Housing Committees across the city. Committees signed a Local Housing Committee Charter on 11 November 2015. Committees work closely with our Locality Housing Directors to identify local priorities for tenants, look at our performance at a local level and help inform our Locality Plans and Area Plans.
Chairs and Vice-Chairs come together regularly to discuss shared interests and city-wide priorities.
Polish Forum and African Housing Forums
Forums give customers from minority communities a voice to shape our services. Their views help us create forward plans for each forum.
Priorities for the forum include housing services, employability and access to support services for customers.
Forums meet approximately four times a year in Glasgow city centre and interpreters and a free crèche are usually provided where required.
For further information contact:
Welfare Reforms Tenant Advisory Group
This group plays an important role in working with us to develop activities that help to lessen the impact of welfare reforms on our customers.
Areas of particular interest include fuel poverty, debt and the provision of information and advice. The group meets approximately four times a year.
If you have been affected by welfare reforms, or if you have a particular interest and would like to join the group, or would like further information, contact Paul McGuigan on 0141 274 8519 or by email at firstname.lastname@example.org
High Rise Living Forum
This newly-formed group brings together customers living in our high-rise properties.
It aims to identify what is important to customers and how we can work together to shape services.
For more information, contact Maura McGregor on 0141 274 7692.