We are always keen to hear your views on our services.

We post our latest consultations and related documents on this page.

Remember, we're always keen to hear your views all year round. Find out how to get in touch with us on our Contact us page.

Rent and service charges

Have your say on our choices for next year's rent.

We want to hear your views on our proposals for next year’s rent and service charges. We aim to keep these costs affordable for you while still delivering excellent services and improvements to our homes and neighbourhoods.

This booklet gives you an update on what we have achieved by listening to tenants and investing wisely, as well as setting out the choices we have for next year’s rent.

Please take the time to read this information and make sure you have your say on how we invest in communities next year, and on the levels of rent and service charges we set.

The closing date for this consultation is Sunday, 21 January 2018.

Remember, we're always keen to hear your views all year round. Find out how to get in touch with us on our Contact us page.

Reshaping sheltered services

The current sheltered housing services, which everyone in the complex can access no matter their needs, need to change. The Reshaping sheltered services document, which applies to existing sheltered housing tenants, provides an overview of:

  • why we are reshaping the services you receive;
  • the proposed changes to services;
  • the new service charge that would be necessary to cover these costs;
  • and what this could mean for you.

There are lots of ways for you to find out about the proposals, ask questions and give us your views.

This includes events in each sheltered site between now and 21 January 2018, a feedback form and a dedicated consultation phone number.

The consultation closes on Sunday 21 January 2018.

All feedback will be used by the GHA Board to make a final decision.

If the go ahead is given, the changes would be implemented from 1 April 2018.

Guide to consultations

We’re always keen to hear your views on our services and how we can get better. One way we do this is by carrying out consultations.

We are accredited by the Consultation Institute. This means all of our consultations follow the seven principles set out in the Institute’s Consultation Charter.

They are:

  • Integrity – each consultation has an honest intention, that we will listen to and be influenced by what our tenants tell us
  • Visibility – affected tenants and other affected stakeholders are reasonably aware of the consultation
  • Accessibility – affected tenants and affected other stakeholders have reasonable access to the consultation. We will use digital means of ensuring access to consultations where appropriate
  • Transparency – it is clear when the consultation closes, who is collating the responses and whether responses will be published
  • Disclosure – any appropriate information applicable to the consultation is made available
  • Fair interpretation – consultation responses will be collated and analysed objectively
  • Publication – it is made clear of where and when the consultation report will be available.