We are always keen to hear your views on our services.

Check out our latest consultations below. Remember, we're always keen to hear your views all year round. Find out how to get in touch with us on our Contact us page.

Our new future – bringing it home to you

We want to hear your views on a new way of working and new way of delivering services which will allow us to do more for tenants and more for communities.

Your views are important to us and we want to hear what tenants think on what is proposed.

You can read the plans at:

Our new future – bringing it home to you.

We will also send a printed version and feedback form to your home.

Our consultation is open from Monday 13 September to Monday 25 October.

Tell us what you think by completing the feedback form sent to you.

You can also:

  • have a chat with your housing officer with your feedback;
  • email us at;
  • call us on 0800 479 7979;
  • or contact the Tenant Participation Advisory Service (TPAS).


Our rent setting process for 2021/22 had to be adapted to take into account the restrictions in place caused by the Covid-19 pandemic. As a result, we were unable to hold independently facilitated focus groups as in previous years.

We consulted tenants on rent between late November 2020 and 18 January 2021.

Tenants each received a consultation pack, which included a rent setting booklet setting out:

  • what we delivered over the year;
  • what tenants told us about the priorities for services;
  • a breakdown of how each £1 of rent is spent;
  • the key challenges for the year ahead;
  • the 2021/22 rent options and how to provide feedback on them; and
  • a reminder of the support available.

For this year’s rent setting all tenants were consulted on two options, as well as a choice to indicate ‘I don’t support any of these two options’. Feedback could be provided by completing the return slip, by email or by telephone.

In total, 1343 tenants provided feedback.

The majority of tenants who responded – 55% – expressed a preference in favour of one of the two increase options. Of those, the majority were in favour of the base increase, Option 1.

Broken down across the north west, north east and south of Glasgow, the majority of those who provided feedback supported one of the two increase options.

Support for the rent increase options generally correlated to age, with the level of support ascending with the age groups.

The Board considered the feedback received and agreed that we would implement the Option 1 increase across all homes.

We have written to all tenants confirming the increase and when it will take effect.

Guide to consultations

We’re always keen to hear your views on our services and how we can get better. One way we do this is by carrying out consultations.

All of our consultations follow these seven principles:

  • Integrity – each consultation has an honest intention, that we will listen to and be influenced by what our tenants tell us
  • Visibility – affected tenants and other affected stakeholders are reasonably aware of the consultation
  • Accessibility – affected tenants and affected other stakeholders have reasonable access to the consultation. We will use digital means of ensuring access to consultations where appropriate
  • Transparency – it is clear when the consultation closes, who is collating the responses and whether responses will be published
  • Disclosure – any appropriate information applicable to the consultation is made available
  • Fair interpretation – consultation responses will be collated and analysed objectively
  • Publication – it is made clear of where and when the consultation report will be available.