We’re committed to providing you with great customer service
There are certain standards of service you should expect when you are in contact with our staff and any contractors who are appointed by us. We call these standards our Customer Service Commitments.
What if we don’t deliver?
We have a new, improved comments and complaints service you can use to tell us about the good service you receive or where you feel we could have done better.
All our offices have the guides and forms you need to note your comments and concerns. No matter how you decide to make a complaint, we will treat you equally and with respect. If you need a bit of extra support to make a complaint, we will be happy to help. This might include an interpreter, getting the information in Braille or large print or help in completing a complaint form.
How will you know about our performance?
We will publish our performance against these commitments in our tenant newsletter the Key, our homeowners’ newsletter Factoring Matters and on our website on a quarterly basis.