If you are unhappy with any aspect of the service you receive from GHA then we want to help.
We promise to deal with your complaint quickly and to your satisfaction.
How to make a complaint, comment or compliment to GHA
Your comments are important because they help us to improve our services. Contact us:
- Phone us on Freephone 0800 479 7979
- Use the downloadable complaints form available here
- In person – at your local housing office
- Write to the Customer Service Centre, Lipton House, 170 Crown Street, Glasgow G5 9XD
- Email us at customerservicecentre@gha.org.uk
All our offices have the guides and forms you need to note your complaint or comments. There is a link to Your Guide to Making a complaint, comment or compliment on the right hand side of this page.
No matter how you decide to make a complaint, we will treat you equally and with respect.
If you need a bit of extra support to make a complaint, we will be happy to help. This might include an interpreter, getting the information in Braille or large print or help in completing a complaint form.
