Your opinions really do make a difference, so we want to hear them all – positive and negative
If we don’t get things right first time, we will listen and learn so we can stop it happening again.
Making a complaint
If we have made a mistake or you are unhappy with our service, we want to make it as easy as possible for you to tell us. And we will always try to deal with your complaint promptly. To give us your complaints, comments or compliments:
- Do it online, by clicking here
- Call anytime on 0800 479 7979
- Call us on 0141 274 7979 from a mobile
- email complaints@gha.org.uk
- Visit your local housing office.
You can also write to us: Community Engagement & Governance, Granite House, 177 Trongate, Glasgow, G1 5HF.
Compliments – nominate our staff for a WOW! award.
Hopefully there will be many more occasions when we do get things right and we would like to hear your positive comments and compliments too.
We’ve signed up to a UK scheme, WOW!, which gives you, our customers, the chance to nominate staff for an award. So, if a member of staff has really impressed you or they've been extra helpful or friendl why not nominate them now for a WOW!
All your nominations will be independently judged and the winning staff will each be given a certificate.
