Because you’re a GHA tenant you have certain legal rights when it comes to getting things fixed. This is called your Right to Repair, and it’s just one of the many services available to you.
We provide a range of easy ways for you to report a repair and we encourage you to give us your views so we can keep improving our services.
As your landlord, we have a legal duty to carry out certain repairs to your property and maintain your home to a safe and suitable standard.
We provide a range of easy ways for you to report a repair and we encourage you to give us your views so we can keep improving the service we provide.
You can find out how to report a repair, your Right to Repair and what to expect here. You can find more detailed information in the download resources on this page.
When you call us, our customer service advisors will:
- Help you to fully describe the repair so we can send the right team to fix it
- Tell you if we are responsible for the repair and whether it is an emergency appointment or programmed repair
- Tell you if you have to pay for the repair
- Tell you if the repair is covered by your Right to Repair
- Make an appointment with you for the work to be inspected or carried out
- Ask that you call us back on Freephone 0800 479 7979 if the appointment time is not suitable – we will agree another appointment time with you.
