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Fuel Advisors save tenants £500,000

Monday, January 07, 2013

GHA is helping tenants stay warm this winter – and beat the energy company price hikes.

The Fuel Advisor service offers tenants free expert advice on how to beat the winter chill while still keeping their fuel bills down.

The scheme was launched three years ago – and has helped tenants save more than £500,000 so far on gas and electricity bills.

All of the big six energy companies announced price increases this autumn and winter, with the average family’s dual fuel bill now at a record high of around £1,400 a year.

GHA’s Fuel Advisor service offers advice on how to cut bills and get access to the cheapest tariffs. The advisors can also speak to the fuel provider on behalf of tenants and arrange low-cost payment arrangements with energy companies.

GHA tenant James Tarditi is one of more than 5,000 people helped by the Fuel Advisor service since its launch in 2009.

James, 63, had a new meter installed at his home in the city’s Townhead. However, a technical fault meant he only received estimated bills for 18 months.

When his meter was checked, he was hit with a bill for £900. GHA’s Fuel Advisor contacted his energy company and arranged for the bill to be waived as his meter was faulty.

James said: “My fuel advisor was brilliant and never took no for an answer. It only took a couple of weeks from me contacting GHA to getting this solved. It’s a great service.
“The energy price rises are a really worry. It feels as if they are going up automatically every year.

“I’d say to any tenant who is having problems with their fuel bills to make an appointment with a Fuel Advisor.”

He added: “My flat has cavity wall insulation, double glazing and the whole building was also clad. It’s made a big difference. I can now sit comfortably without the heating always being on.”

Any GHA tenant who would like a visit from a Fuel Advisor should contact their local housing officer who will arrange an appointment or phone the Customer Service Centre on an landline on 0800 479 7979 or 0141 274 7979 from a mobile.
Advisors can carry out home visits or meet the tenants in one of the local offices.

GHA’s Fanchea Kelly, Executive Director of Housing and Support Services, said: “Rising fuel bills are a big concern for many of our tenants. Tenants should be able to put their heating on during the cold spell without the fear of receiving a huge gas or electricity bill.

“The service is free for all of our tenants to use and can make a big difference. Tenants can receive expert advice on how to stay warm without hitting them in the pocket.”
The Fuel Advisor service is one way GHA is contributing to Sustainable Glasgow – a partnership which aims to make Glasgow one of the most sustainable cities in Europe and reduce the city’s carbon emissions by 30 per cent by 2020.

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