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Privacy

If we gather any information about you then such information will be gathered and used by us in accordance with our Privacy Policy. 

Waiver

No waiver by us of any breach by you of any of these Terms and Conditions shall constitute a waiver of any other breach, and no failure to exercise or partial exercise by us of any remedy shall constitute a waiver of the right subsequently to exercise that or any other remedy in part or in full.

Law and Jurisdiction
 
These Terms and Conditions shall be governed by and construed in accordance with Scots law.  All disputes arising from them shall be submitted to the exclusive jurisdiction of the Scottish courts.

If you have any queries about these Terms and Conditions, you may contact us by emailing customerservicecentre@gha.org.uk 

Privacy Policy 

We are committed to protecting your privacy.  You may be asked to submit personal information about yourself in order to receive information or use services on our Website.  If you provide information to us, we will treat that information in accordance with this privacy policy.  By submitting personal information to us, you are agreeing to use of this information by us as described in this Policy.

We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been fulfilled or, if you no longer wish to continue being registered for our services.

We will ensure that all personal information supplied is held securely, and otherwise in accordance with Data Protection legislation.

The Information We Collect 

We request information from you only for a narrow set of purposes. Typically, identifying information is collected:
• For registration to certain areas of the Website including competitions;
• To allow us to consider your comments, queries and suggestions and respond if necessary;
• To allow us to respond to your enquiries for further information; and
• To distribute requested materials; and
• To enable online payments to be made;

The type of personal information collected on the Website could include your name, company name, address (including postcode), email address, telephone number (including mobile), user name and password.

Sometimes, we may ask questions where you are not personally identifiable from your response although we may post responses on the Website. These instances will be highlighted to you but in all other instances, you should assume that we track any information you provide on a personally identifiable basis.

Online Payments

If you are directed to our online payments web pages some contact details and details to enable your payment to be made will be obtained using the secure website. 

The Way We Use Information 

Users may provide their mobile phone numbers in order to receive relevant SMS text messages regarding offers featured on the Website.

If you register with the Website, you can elect to receive information and updates on our products and services. Information will not be used for this purpose unless you request to receive communications. We use return email addresses to answer any emails that we receive, and we may use return email addresses to send to other information that you may request. Such addresses are not used for any other purpose.

We may use information that you provide to better design the Website and to improve our marketing strategy and our products. We collect IP Addresses.  An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web. Web servers, the computers that "serve up" Web pages, automatically identify your computer by its IP address. When you request a page from this Website, our servers log your IP address. We do not link IP addresses to anything personally identifiable, so although your session will be logged, you will remain anonymous to us.

By using the Website, you consent to the collection and use of this information by us and the Group Companies in the manner described above.

Third Party Websites 

Because we want your experience of the Website to be as informative and useful as possible, we provide a number of links to Third Party Websites. Always be aware of where you end up. Third Party Websites may send their own cookies to users, or otherwise collect data or solicit personal information. We assume no responsibility for the information gathering practices of websites that you are able to access through ours, and we encourage you to review each website's privacy policy before disclosing any personally identifiable information.

Our Commitment to Data Security
 
We take reasonable precautions to keep your personal information secure. We have put in place appropriate physical, electronic, and managerial procedures to safeguard the information we collect. We cannot guarantee the security of any information you disclose online, and you do so at your own risk.

Access to Information/ Delete/Unsubscribe
 
You have the right to access any personal information that you have submitted to us through the Website. We give you the following options for managing or removing your information from our database:
1. Send us an email: at talk@gha.org.uk . Be sure to include your name and clear instructions on what you would like us to do.
2. Write to us at: Website Administrator, GHA Communications Team, Wheatley House, 25 Cochrane Street, Glasgow G1 1HL. Be sure to include your name and clear instructions on what you would like us to do.
If you require us to supply you with details of the personal information that we hold about you, then a small charge will be made.

Changes in Our Policy 

We reserve the right to change or remove this Privacy Policy at our discretion. If we decide to change our Privacy Policy we will post those changes here. We encourage you to visit this area frequently so as to stay informed. If there is any material change in the type of personal information we collect, we will obtain your permission before we attempt to collect the additional information. We will not make any changes that allow us to give personal information to any other person without obtaining permission from you first.

Your Consent to this Privacy Policy 

By using the Website, you are accepting our Privacy Policy. If you do not agree with any term in this Policy, please do not use the Website or submit any personal information.

How to Contact Us 

Should you have any questions or concerns about this Privacy Policy or the use of information, please e-mail us at  talk@gha.org.uk  Please note: The laws and regulations in different countries impose different (and even conflicting) requirements on the Internet and data protection. We are located in Scotland in the UK, as are the servers that make this site available worldwide. Scots law governs all matters relating to this site. If you are located outside the UK and you contact us please note that any information you provide will be transferred to the UK and by submitting the information you authorise this transfer.
Legal Information – The Glasgow Housing Association Limited is recognised by HMRC as a Scottish Charity, Scottish Index No SC034054 and is registered with The Scottish Housing Regulator under the Housing (Scotland) Act 2001 as a Registered Social Landlord, Registered No 317