For more information about how we use your personal information click here.
We will hold your personal information on our systems for as long as you use our services.
We will ensure all personal information supplied is held securely and otherwise in accordance with Data Protection legislation.
The information we collect:
We request information from you only for a narrow set of purposes. Typically, personal information is collected:
• for registration to certain areas of the website, including self-service and competitions
• to allow you to request a service, including repairs
• to allow you to make a complaint
• to allow us to consider your comments, queries and suggestions and respond if necessary
• to allow us to respond to your enquiries for further information
• to distribute requested materials
• to enable online payments to be made.
The type of personal information collected on the website could include your name, date of birth, company name, address (including postcode), email address, telephone number (including mobile), user name and password, unique reference numbers, IP address and debit/credit card details.
Sometimes we may ask questions where you are not personally identifiable from your response although we may post responses on the website. These instances will be highlighted to you, but in all other instances, you should assume we track any information you provide on a personally identifiable basis.
We will also use, store and analyse the information we collect so we can administer, support, improve and develop our services. This includes, but is not limited to:
• quality control and training purposes
• to better design the website
• improve our marketing strategy.
Disclosure of your information:
The information you provide to us will be held on our computer records and paper records in the UK. The information may be accessed by or given to our staff, our contractors and agents who act for us, for the purposes set out in this policy or for other purposes approved by you or as otherwise permitted by law.
We may also pass aggregate information on the usage of our website to third parties, but this will not include information that can be used to identify you.
We shall never sell or rent your personal information gathered through the website to third parties for their marketing purposes.
We also reserve the right to disclose any of the information you provide to us where required to do so by law, or to comply with a regulatory obligation, or to assist in any investigation into a complaint or alleged illegal or criminal conduct.
If you are directed to our online payments web pages some contact details and card details will be collected to enable your payment to be made. These will be obtained using a secure website.
All online card payments are protected by Secure Socket Layer (SSL) with an encryption key length of 128 bits, which is the highest level commercially available.
Your payment card details are directly processed by the Payment Management Division of Capita Software Services, a leading provider of secure online payments services to local government, and are neither collected nor accessible by Wheatley Group.
Capita Software Services’ online payment management solutions are independently and rigorously securities assessed, and are certified by Visa and MasterCard as a Payment Card Industry Data Security Standard (PCI DSS) Level 1 payment processor. Further information about this payment card security standard can be found at PCI Security Standards Council website.
The way we use information:
You may provide your mobile phone numbers in order to receive relevant SMS text messages regarding offers featured on the website.
If you register with the website, you can elect to receive information and updates on our products and services. Information will not be used for this purpose unless you request to receive communications. We use return email addresses to answer any emails that we receive, and we may use return email addresses to send other information that you may request. Such addresses are not used for any other purpose.
We may use information you provide to better design the website and to improve our marketing strategy and our products. We collect IP addresses. An IP address is a number that is automatically assigned to your computer whenever you are surfing the web. Web servers, the computers that ‘serve up’ web pages, automatically identify your computer by its IP address. When you request a page from this website, our servers log your IP address. We do not link IP addresses to anything personally identifiable, so although your session will be logged, you will remain anonymous to us.
When you use our web self-service, you’ll personally identify yourself through a one of registration and each time you log in and use our services, this will be recorded on our databases as a customer interaction.
By using the website, you consent to the collection and use of this information by us and the Wheatley Housing Group Companies in the manner described above.
Third Party websites:
Our commitment to Data Security:
We employ industry standard security measures to keep your personal information secure. We have put in place appropriate physical, electronic and managerial procedures to safeguard the information given to us. We cannot guarantee the security of any information you disclose online and you do so at your own risk.
We do everything we can to protect your personal data when using our self-service website. That’s why, whenever you input your details on this website, you do so via our secure servers. These use what’s known as high-level 128-bit (Secure Socket Layer) encryption – a leading security standard in the e-commerce industry. The padlock symbol on your browser bar is there for your peace of mind. You can also view our DigiCert certificate in the file/properties menu.
The entire self-service website is encrypted, whenever you are viewing or submitting any personal information when logged in or register to manage your account online, you’re directed to secure pages keeping your personal details safe.
Some of the other things we do to protect your personal data:
• When making a payment, your bank details are authorised in real time rather than being stored.
• For added security all payment details are entered and verified through our payments provider portal, Capita, who are a leading provider of online payment solutions. This is to ensure the best security of your payment card details.
• We also train our staff to protect your personal details and verify your identity whenever you contact us.
Remember to keep your password and account details secure. And always remember to log out of your account and close your browser window when you’ve finished. This helps to ensure that no one else can access your personal data.
Access to information/delete/unsubscribe:
You have the right to access any personal information you have submitted to us through the website. We give you the following options for managing or removing your information from our database:
• send an email to firstname.lastname@example.org Be sure to include your name and clear instructions on what you would like us to do. write to us at Website Administrator, GHA Communications Team, Wheatley House, 25 Cochrane Street, Glasgow, G1 1HL. Be sure to include your name and clear instructions on what you would like us to do.
A small charge will be made, in accordance with the Data Protection Act 1998, for us to supply you with details of the personal information.
Changes in our policy:
How to contact us:
Please note: The laws and regulations in different countries impose different (and even conflicting) requirements on the Internet and data protection. We are located in Scotland in the UK, as are the servers that make this site available worldwide. Scots law governs all matters relating to this site. If you are located outside the UK, and you contact us, please note that any information you provide will be transferred to the UK and by submitting the information you authorise this transfer.
Legal Information – The Glasgow Housing Association Limited is recognised by HMRC as a Scottish Charity, Scottish Index No SC034054 and is registered with The Scottish Housing Regulator under the Housing (Scotland) Act 2001 as a Registered Social Landlord, Registered No 317.